Privacy Policy

At Enhabit we understand your concerns about online security and privacy. Our goal is to ensure that your personal information remains secure and your privacy is always respected.  This policy outlines Enhabits’s steps for protecting the information you choose to share with use. We reserve the right to change the provisions of this Policy at any time.  We will alert you that changes have been made by indicating the date it was last updated on the Policy. We encourage you to review this Policy from time to time to make sure that you understand how any personal information you provide will be used.

Personal Information: As used in this Policy, the term “personal information” means information that specifically identifies an individual (such as name, address, telephone number, or email address) or information that is directly linked to personally identifiable information.  Personal information specifically does not include “aggregate” information.  This Policy in no way restricts collection, use or dissemination of aggregate information.

Project Information:  As used in this Policy, the term “project information” means information related to your Enhabit home performance upgrade, including upgrades installed and resulting energy-savings, associated costs, and pre- and post- energy performance score or its equivalent. Project information specifically does not include “aggregate” information.  This Policy in no way restricts collection, use or dissemination of aggregate information.

About the information we collect online:

We do not sell or rent your information to any outside parties. Our service delivery partners, including your construction contractor, have access to your personal and project information in order to facilitate delivery of Enhabit services to you. We report personal and project information to our stakeholders, including without limitation, the Enhabit Board of Directors, the City of Portland, the United States Department of Energy, participating local governments, the Energy Trust Board of Directors, the Oregon Public Utility Commission, Oregon Department of Energy and/or the Oregon Legislature. If you are a Enhabit program participant (including at least submission of a program application), we may feature your participation in on-line and published media, including identification of your personal and project information. We may also share personal and/or project information with trusted partners who we believe have products or services that would be of interest to you and would provide the same high level of service that you expect from Enhabit.

We may track, collect and analyze anonymous site traffic information in aggregate, such as statistics of which areas within our website our users visit. When you visit the Enhabit website, our server may also collect your Internet domain and IP address.  We use this information as anonymous aggregate data that helps us develop and monitor our performance and track trends and statistics to improve your site experience.

As necessary, we need to share your information with trusted third-party companies that assist us in managing our operations.  For these purposes, we may transfer information between Enhabit and our preferred service providers who use that information to conduct Enhabit business, including for example, your contractor or other customer service providers. We provide our preferred service providers with the information they need to perform their services and ensure that they protect your information at a level consistent with our standards.  We require that third parties hold this information we provide in the strictest confidence.

This web site may contain links to other sites which may take you away from our site. Please be aware that Enhabit is not responsible for the privacy practices or information-gathering practices of other sites.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

How Enhabit uses cookies and other technology:

We use small removable data file(s) that are stored by your web browser on your computer; these small files are commonly called “cookies.” Our cookie does not contain any personally identifying information and is used for the express purpose of making your visits more worthwhile. This data allows us to enhance your experience using our site.

Cookies and other tracking technologies are used to help us understand your interaction with our website. This understanding enables us to monitor trends and statistics report on our business results and improve your experience with us over time.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your Internet browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to some features that make your site experience more efficient and some of our services may not function properly.

Steps Enhabit takes to safeguard your information:

When you submit sensitive information via our website, your information is protected both online and offline.  We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us on our website.

What happens to your information in the event that Enhabit is sold or transferred:

In the event that Enhabit or is sold, or substantially all of its assets are acquired or transferred, your information may be one of the transferred assets.

Contact information:

If you have any questions or concerns about this privacy policy, please contact us.

Last updated: October 1, 2015